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Is there a limit to the number of SMS/ Email alerts sent ?
Is there a limit to the number of alerts?
No, covered by the monthly / yearly monitoring fee paid per device. This covers all SMS and email alerts sent out.
Not receiving alerts or notification?
There are 3 main causes for not receiving alerts:
- Incorrect alert group details
- Email provider issues
- SMS alerts are blocked
Is there a limit to the number of SMS/ Email alerts sent ?
Follow the below steps to update or ensure the details are correct:
- Login to the Polar Monitoring portal
- From the dashboard, click on the users tab
- Click edit on the users name
- Review and edit if needed the cellphone number and email address.
- Click save
- Now click on the alert groups tab
- Search for the correct alert that needs to be received.
- From here, you can see if the alert has been been enabled or not.
- To enable click the edit button
- Click enable if not done so and save.
- Next check if the user is allocated to the group
- Click manage users on the right of the screen
- If the user is not allocated, create a new user in the group.
- Refer to the alerts groups guide.
- Save
Is there a limit to the number of SMS / Email alerts sent ?
Ensure the following are correct and followed:
- Connection problem
- Check connection point if using an ethernet cable or if working off WIFI, check that the WIFI is on and connected .
- Check that the email address listed on the Polar Monitoring portal is correct.
- Ensure the email is not in the spam or junk folder.
- If so, mark it as “not spam” to prevent this from happening again.
SMS alerts are blocked
Ensure that the number is not listed as a blocked contact / provider.